CVM Manager

Key Accountabilities Set up the CVM function using the latest tools offered by the AI Native Platform to drive Churn, Financial and NPS metrics Utilize customer data and analytics to identify opportunities for improving customer experience and increasing value Develop and implement digital customer engagement strategies Prioritize campaigns promoting Next best Action decisioning across the digital platforms Monitor and analyze campaign performance metrics to optimize effectiveness & ROI Design and execute A/B tests and experiments to continuously improve Customer engagement and conversion Influence Product Road map to build relevant Digital products to complement current portfolio

Desired Candidate Profile

• Bachelor s degree or ability to prove similar business experience
• Minimum 5 years experience in Digital decisioning / Process Improvement / Customer Journey / Digital roles
• Proficiency in digital marketing tools and platforms, such as CRM systems, marketing automation software, and analytics tools.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Deep knowledge of telecommunications technologies such as 5G, IoT, Application Programming Interface, Artificial Intelligence, and cloud-based services.
• Deep knowledge of du s product and UAE sectors, enabling informed decision-making and strategic positioning.
• Exceptional ability to engage and manage customers effectively, ensuring satisfaction and developing long-term relationships with customers.
• Expertise in strategic planning, guiding initiatives to align with organizational objectives.