CWR-CIS-Atlassian Technical Professional

Job highlights

• Proven experience configuring and operating governed Atlassian platforms using defined archetypes for different project types (foundation / core,internal,product delivery,external customer delivery,service management)
• JSM Portal configuration for use as a digital front door,including request types,workflows,and optimised user experience

Primary & Mandatory Skill:

• Atlassian Cloud expertise across Jira Software, Jira Service Management, Jira Operations (Opsgenie), Jira Align, and Confluence.
• Proven experience configuring and operating governed Atlassian platforms using defined archetypes for different project types (foundation/core, internal, product delivery, external customer delivery, service management).
• JSM Portal configuration for use as a digital front door, including request types, workflows, and optimised user experience.
• Implementation of LiveChat capabilities through JSM or Genesys Cloud.
• Integration experience with enterprise systems such as Genesys Cloud and Salesforce Sales Cloud.
• Ability to work collaboratively with an existing SME/Architect, following established governance and security frameworks.
• Hands-on project delivery of ITSM tooling within Atlassian platforms in enterprise settings.
• Strong communication skills and stakeholder engagement capability.