CX Executive

Job Advert

About Greenmill - Join a growing team that puts people first!

Greenmill is one of the UK's leading wholesalers of Air Conditioning and Ventilation Install materials. Our mission is simple: deliver world-class service by keeping products In Stock, On Site, On Time.

As a family-run business, we're proud of the culture we've built - friendly, supportive, ambitious, and fun. Every new starter completes a structured 6-week training programme to set them up for success!

The Role:

Our Customer Experience team is expanding, and we're looking for someone who thrives in a fast-paced environment and enjoys helping customers. As a Customer Experience Executive, you'll be the friendly voice and problem-solver for our customers, supporting them with:

• Product quotes and orders
• Delivery and account queries
• Phone, email, WhatsApp and live chat support
• Coordinating with internal teams to keep everything running smoothly

If you love variety, teamwork, and making a real difference to customers, you'll feel right at home here.

What You'll Bring:

Essential

• Minimum 1 year experience in a fast-paced office environment
• High level of accuracy
• Order processing experience
• Confident with basic computer systems
• Proactive, positive, and a great communicator
• A team player who enjoys building relationships

Nice to have

• Experience of working towards KPI’s
• CRM system experience

Why You'll Love Working At Greenmill:

We believe great work deserves great rewards. You'll enjoy:

• 25 days holiday + Bank Holidays! (rising with service to a maximum of 28 days)
• Quarterly Bonus Scheme
• Accrue time back each month from early starts, giving you flexible paid time off
• BUPA healthcare
• Free Parking
• Easy access from the A12 - ideal for Essex and Suffolk commuters
• Free snacks, cold drinks, and a seriously good coffee machine
• Employee Assistance Programme
• Dress down Friday's
• Internal recognition scheme
• Monthly Spin The Wheel
• Annual Pay Reviews
• Annual development plans
• Employee pension scheme
• Cycle To Work Scheme

Our team recently described Greenmill as friendly, passionate, hard-working and fun - and we couldn't agree more.

Ready to join us?

If you're excited to be part of a growing company where people genuinely matter, hit apply, we'd love to hear from you!