CX Regulatory Compliance Manager

Job Description CX Regulatory Compliance (Team Member)

Location: Mumbai
Experience: 2 to 5 years
Industry: Banking / Financial Services
Role Type: Individual Contributor

About the Role

We are looking for a CX Regulatory Compliance professional to support regulatory compliance activities for Branch Banking. The role includes coordinating regulatory meetings, tracking regulatory communications, managing branch-level compliance, and ensuring timely implementation of regulatory guidelines.

Key Responsibilities

• Support scheduling, coordination, and documentation of regulatory meetings (CSC, Standing, Steering).
• Track regulatory circulars and ensure implementation across branches.
• Maintain compliance trackers, dashboards, and action item follow-ups.
• Support dissemination of regulatory updates and prepare summary reports for internal teams.
• Manage branch-level compliance activities including monthly meetings, self-assessments, and regulatory displays.
• Organize and support RBI Incognito visits and related compliance actions.
• Maintain central repository for regulatory communications, policies, and submissions.
• Coordinate with internal stakeholders such as Branch Banking, Operations, ORM, Digital Banking, Retail Assets, Payments, and others.

Skills & Competencies

• Strong knowledge of RBI guidelines and regulatory compliance.
• Experience in Branch Banking / Customer Service / Compliance functions.
• Ability to track, follow up, and close compliance action items.
• Excellent coordination, documentation, and communication skills.
• Attention to detail with strong process discipline.

Qualifications

• Bachelors or Master’s degree in Business/Engineering/Computer Science or related field.
• 2–5 years of experience in Branch Banking, Customer Service, or Regulatory Compliance.
• Hands-on exposure to implementing RBI circulars and preparing regulatory submissions.