CX Writer

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.

Key Responsibilities

• Create and optimize customer-facing content across different customer touchpoints and channels.
• Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.
• Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.
• Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.
• Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.
• Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives.
• Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.
• Support customer journey mapping and identify content or communication gaps across different stages of the journey.
• Participate in usability testing and incorporate customer feedback into content improvements.
• Contribute to service and product launches by developing or reviewing customer-facing communication and content.
• Maintain consistency in tone, terminology, and messaging across customer touchpoints.
• Use data and customer feedback to continuously measure and improve the effectiveness of customer communications.

Desired Candidate Profile

3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field .

Strong writing and editing skills with the ability to simplify complex information and communicate it clearly.

Strong understanding of customer journeys, customer pain points, and customer-centric design .

Experience working with Voice of Customer (VOC), customer feedback, or customer research .

Experience creating customer-facing content for digital or service environments.

Good understanding of UX principles, usability, and information architecture .

Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX.

Strong analytical and problem-solving skills with a data-driven mindset.

Excellent communication and stakeholder management skills.

Excellent command of English and Arabic , both written and spoken.