Cyara Testing Lead

Melbourne (Melbourne)

JOB DESCRIPTION:

In depth knowledge of IVR testing and engineering, and extensive experience in testing

process involving Contact Centre products like Amazon Connect

· Highly proficient in Cyara IVR automation tool

· Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /

Cyara

· Hands on experience in Cyara cruncher tool to perform IVR performance testing

· Excellent communication and collaboration skills, and be a strong team player.

· Experience diagnosing testing issues, and going through the IVR logs to identify the root

cause of the issues

· Gather and analyse functional, non-functional test requirements and perform assessment

to confirm testing

· Designing functional test approach, test plans and assess different test types required for

application based on requirement

· Develop test scripts, perform test runs and analyse test results

Nice to Have:

· Sound experience in Continuous Integration/Continuous Deployment processes and tools

such as GCP Cloudbuild, Codefresh, Github actions etc

· Strong software engineering fundamentals, and proven experience in a number of

programming languages.

· Hands on experience in API Testing using postman, supertest API frameworks

· Have a growth mindset, a focus on continuous improvement, and be passionate about

learning new tools, technologies and practices.

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