CyberArk Operations & Support

Title: CyberArk Operations & Support

Location: Hybrid - New York, NY

What are the top 3 skills required for this role?

a. CyberArk Operations & Support

b. Administration, Configuration & Engineering

c. Automate workflows using PowerShell/Python scripting

Job Description/ Responsibilities

This role is responsible for end-to-end CyberArk operations, engineering support, and continuous improvement,

ensuring privileged access is secure, compliant, and highly available:

CyberArk Operations & Support

• Provide L2/L3 support for CyberArk incidents, troubleshooting issues across: – Vault, CPM, PSM, PVWA, AIM, CCP components
• Resolve tickets related to: – Password rotation issues – Account onboarding and modifications – Access and session failures
• Maintain daily operations across Tier 1–4 support model
• Perform system health checks to ensure platform stability and availability

Administration, Configuration & Engineering

• Administer and configure CyberArk platforms: – PAS suite (Vault, CPM, PSM, PVWA) – Alero (secure vendor access)

Endpoint Privilege Manager (EPM)

• Install and upgrade CyberArk components including multi-node setups
• Perform onboarding of: – Windows, UNIX, database, and application/service accounts
• Manage safes, policies, and access permissions

Automation & Integration

• Automate workflows using PowerShell/Python scripting
• Integrate CyberArk with: – Active Directory / LDAP – SIEM systems – Ticketing tools (e.g., ServiceNow) – Applications using AIM, CCP, CP APIs
• Execute bulk operations (e.g., password uploads, onboarding automation)
• Security & Governance
• Define and enforce: – Access control policies

– User entitlements – Privileged access workflows

• Audit privileged accounts and generate security reports.
• Recommend improvements based on industry best practices and security gaps Implementation & Project Support.
• Review existing CyberArk implementation and propose enhancements.
• Support project planning, execution, and deployment timelines.
• Lead initiatives for secrets management operational standards Work with development teams on application onboarding and integrations
• Collaboration & Knowledge Sharing
• Collaborate with infrastructure, security, and application teams
• Crosstrain team members on CyberArk tools and best practices
• Provide technical expertise as an SME for PAM operations