Cybersecurity Analyst

This role supports our company's global IT infrastructure and cybersecurity operations.

Job Description:

• Prepare and uses operational checklist and runbook to discover and react to security events
• Vigilant adherence to SMC IT security policies and procedures
• Collaborate with our users and partners in response to passive and active security incident response activities
• Evaluate security run books for continuous improvement
• Review ticket queue for resolution, closure and escalation
• Execute malware scans, analyze scan results and work with senior analyst for response
• Leverage enterprise tools to assist with vulnerability management & patching
• Leverage enterprise tools to assist with user education, promoting safe computing practices across SMC
• Help develop metrics, report on the MDR (Managed Detection and Response) effectiveness to drive continuous improvement
• All other duties as assigned

Job Requirements:

• Degree in a business, management or technical field or relevant work experience
• 2+ years of experience in a customer service or technical support role
• 1+ years of experience in a cybersecurity related role
• Basic understanding of ITSM Principles or ITIL4 Foundations certification
• Experience with Endpoint detection & response and email security tools (Cortex, ZTap, Proofpoint, Tanium)
• A+ and/or MCSA certification is preferred
• Experience with enterprise security products Varonis, Proofpoint, Tanium is a plus
• Successful completion of security training including attainment of Security+ certification is preferred
• Excellent interpersonal communication skills
• Proficient in spoken & written English with the ability to communicate effectively with regional & global stakeholders