Cybersecurity Engineer – Zscaler / Netskope

Provide administration, monitoring, troubleshooting, and operational support for cloud-based security solutions, primarily

Zscaler and/or Netskope

.

Perform user onboarding, policy configuration, access control, and security rule administration.

Configure and maintain security policies for web access, internet security, cloud applications, and user access.

Monitor security alerts, logs, traffic activities, and system health to identify and troubleshoot potential security issues.

Assist with troubleshooting connectivity, authentication, web access, proxy, and policy-related issues.

Handle and respond to

Change Requests (CR)

and

Service Requests (SR)

relating to security platforms.

Perform approved configuration changes in accordance with change management procedures.

Assist with implementation and testing of new security policies, configurations, and security controls.

Support integration and troubleshooting involving endpoint devices, network infrastructure, identity/authentication systems, and cloud applications.

Perform policy reviews and assist with identifying excessive, outdated, or conflicting security rules.

Assist with security incident investigation and work with internal teams, customers, and vendors to resolve technical issues.

Perform log extraction and analysis to support incident investigation, troubleshooting, and audit requirements.

Maintain technical documentation, configuration records, operational procedures, and network/security diagrams.

Assist with security platform upgrades, patches, maintenance, and new feature implementations.

Participate in security projects, migration activities, and deployment of new security solutions.

Work closely with vendors and technology teams to troubleshoot and resolve complex technical issues.

Provide remote and onsite support when required.

Requirements:
Diploma/Degree in Information Technology, Computer Science, Cybersecurity, or a related discipline.

1-2 years of relevant experience in cybersecurity, network security, cloud security, proxy, SASE, or security operations.

Hands-on experience with

Zscaler, Netskope, or similar cloud security/SASE solutions

is preferred.

Experience in administering security policies, access controls, web filtering, proxy policies, or cloud security policies.

Basic to good understanding of

networking concepts

, including TCP/IP, DNS, HTTP/HTTPS, VPN, routing, and firewall concepts.

Experience with security logs, monitoring, troubleshooting, and incident investigation.

Good understanding of change management, service request, incident management, and security patching processes.

Experience working with endpoint security, identity management, or authentication solutions will be advantageous.

Strong troubleshooting, analytical, and problem-solving skills.

Good communication and interpersonal skills, with the ability to work with customers, vendors, and internal technical teams.

Meticulous, proactive, self-motivated, and able to work under pressure.

Candidates with

no relevant cybersecurity/network security experience will not be considered

.

Working Hours:
9:00am to 6:00pm, Mondays to Fridays