Cybersecurity Key Account Manager /IT Sales Cybersecurity

About the role

We are looking for a customer-focused Technical Account Manager/Cybersecurity Sales to manage enterprise customers, ensure successful delivery of cybersecurity and managed IT services, and contribute to new business and sales growth.

Key responsibilities

• Serve as the primary technical and service contact for assigned customers.
• Build and maintain strong relationships with customer IT, Cybersecurity, Infrastructure, Cloud and management teams.
• Understand customer environments, business requirements, security objectives and technology roadmaps.
• Own the end-to-end customer service experience, from onboarding and transition through steady-state operations.
• Coordinate with SOC, Network Security, Cloud, Infrastructure, Service Desk and Engineering teams to ensure effective service delivery.
• Monitor and govern SLA, KPI, service availability, incident and service performance against contractual commitments.
• Manage customer escalations and ensure timely resolution through the appropriate technical teams.
• Coordinate major incidents, RCA discussions, corrective actions and preventive measures with customers.
• Conduct regular Service Reviews / Monthly & Quarterly Business Reviews and present service performance to stakeholders.
• Identify opportunities for service expansion, contract renewals and additional cybersecurity solutions based on customer requirements.

About you

• 4–7 years of experience in Technical Account Management, Service Delivery, Cybersecurity, Managed Services, IT Services or Technology Consulting.
• Strong enterprise customer-facing and stakeholder management experience.
• Good understanding of Cybersecurity, Cloud, Network, Infrastructure and Managed Security Services.
• Strong knowledge of SLA, KPI, Incident, Problem, Change and Service Management processes.
• Ability to understand technical issues and communicate effectively with both technical and business stakeholders.
• Strong communication, presentation, escalation management and relationship-building skills.
• Experience working with multiple technical teams and third-party technology/service providers.
• Chinese/Mandarin language proficiency is mandatory.