Cybersecurity Operations Controller - DoD

INNOVIM is seeking a Cybersecurity Operations Controller is part of Amentum’s Missile Defense Division and directly supports the Missile Defense Agency
(MDA).

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoW Secret
Shift: Day Shift

The Cybersecurity Operations Controller ensures the health, stability, and continuous operation of critical IT security infrastructure. This role
plays a vital role in situational awareness and operational continuity for mission-critical enterprise systems and services across the Department of Defense. The ideal candidate brings a proactive approach to monitoring, coordinating, and reporting on operational status across complex IT environments. The Ops Controller oversees day-to-day security operations, drives best practices, promotes automation, and champions continual service improvement initiatives to optimize security operations and reduce organizational risk.

Key Responsibilities:

• Serve as the primary point of contact for coordination of operational security activities, monitoring, and change management.
• Monitor enterprise operations for system health, availability, and performance using various monitoring tools.
• Coordinate real-time responses to outages, incidents, and service degradations; ensure timely escalation and resolution.
• Lead incident and problem management activities, including root cause analysis and remediation.
• Track and document scheduled and unscheduled service interruptions (Authorized Service Interruptions – ASIs).
• Maintain operational documentation, daily activity logs, and cybersecurity registers.
• Provide 24/7 mission support during shift-based operations, including nights, weekends, and holidays as needed.
• Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.
• Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
• Manage change control processes, minimizing risk to cybersecurity services.
• Ensure team compliance with processes, procedures, and Systems Engineering principles.
• Communicate status and operational health to stakeholders, including senior leadership.
• Drive continuous improvement initiatives within cybersecurity operations.
• Have strong verbal and written communication skills
• Be able to interact effectively with senior leadership.

Basic Requirements:

• Must have 6, or more, years of general (full-time) work experience and may be reduced with completion of advanced education
• Must have 4, or more, years of directly related experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 6, or more, months of experience working in a management or leadership role
• Must have IT Operational Management experience spanning multiple enterprise environments, including DoD and commercial.
• Must have a deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).
• Must have 1, or more, 8570 or 8410 compliant certifications
• Must have an active DoW Secret Security Clearance

Desired Requirements:

• Have a Bachelor’s degree, or higher, in computer science, Information Technology,
• Have experience in a specific industry (e.g., MDA, DoD IT Operations).
• Have project management experience.
• Have an ITIL Strategic Leader certification.
• Have 1, or more, certifications:
  • ITIL Certification (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional)
  • Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate)

This position is expected to pay $150,000 – $180,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.