Cybersecurity Operations Engineer (mid-level)

Rapid Strategy is an award-winning, African-American-owned small business providing advanced cybersecurity and IT services to federal and commercial clients. Our mission is to deliver secure, high-impact solutions that protect and enable mission success. We are currently seeking a mid-level resource to support Cyber Operations with a non-profit customer.

This role will provide expert-level end-user support and technical troubleshooting across desktop, mobile, and enterprise systems. The ideal candidate brings extensive experience supporting modern IT platforms, ensuring system quality, and documenting processes in complex federal environments.

Key Responsibilities

• Manage and respond to security incidents using tools such as CrowdStrike, Microsoft Security suite (Defender, Sentinel, Entra ID security), and other relevant platforms.
• Oversee and execute the vulnerability management lifecycle, from detection to remediation guidance, leveraging tools like Jira for tracking and reporting.
• Partner with IT and engineering teams to provide practical recommendations that improve security posture and reduce attack surfaces.
• Conduct internal threat modeling and security architecture reviews for applications developed in-house, ensuring secure design principles are implemented.
• Design and engineer security solutions and automations to strengthen monitoring, detection, and prevention capabilities.
• Support ongoing security awareness initiatives, including the use of KnowBe4 for phishing simulations and training programs.
• Collaborate with external partners (e.g., Coalition and other incident response or insurance providers) for risk reporting and posture improvement.
• Provide detailed reports and metrics on incident trends, vulnerabilities, and compliance posture to leadership.

Required Qualifications

• 2–4 years of experience in cybersecurity operations, incident response, or security engineering.
• Hands-on experience with CrowdStrike Falcon, Microsoft Security tools (Defender, Sentinel, Intune/Entra), and enterprise vulnerability management workflows
• Familiarity with ticketing/project management systems such as Jira.
• Strong understanding of vulnerability management processes, patch cycles, and common frameworks (CVSS, MITRE ATT&CK)
• Knowledge of threat modeling methodologies and secure design principles in modern application development (cloud-native and/or hybrid).
• Familiarity with phishing simulation/awareness platforms (e.g., KnowBe4).
• Excellent communication skills, with the ability to translate technical risk into clear business recommendations.

Preferred Qualifications

• Security certifications such as Security+, CySA+, or Microsoft Security certifications.
• Experience in vulnerability management, penetration testing and incident response.

This role is ideal for early to mid-level cyber professionals with a proven ability to deliver high-quality results in a fast-paced environment. If you're skilled in both technical execution and customer service, and you thrive in a structured, compliance-driven IT landscape, we encourage you to apply. We’re looking for detail-oriented professionals who can balance technical depth with clear communication and documentation.