D2C Operations Executive

D2C Operations Executive

Job Title: D2C Operations Executive
Company: Mantraa.in
Location: Central Delhi (Work From Office)
Job Type: Full-Time
Experience: 0–1 Year
Salary: ₹10,000 – ₹15,000/month
Probation Period: 1 Month
Office Timings: Monday to Saturday, 9:30 am - 6:30 pm

About the Role

You are the person who keeps Mantraa running every day. Orders, customers, inventory, listings — you own it all. Nothing falls through the cracks on your watch.

What You'll Do

• Handle customer queries across WhatsApp, Instagram, Email & Phone
• Generate shipping labels, confirm orders & coordinate with packing team
• Manage escalations with logistics partners
• NDR (Non-Delivery Report) calling — follow up on undelivered orders daily without fail
• Update product listings on Website, Amazon & Flipkart
• List every new product on all platforms the same day it enters the warehouse
• Track inventory & coordinate with warehouse team
• Check & filter Meta comments daily
• Upsell customers naturally during interactions
• Shoot product photos and refine using Canva for listings and social media
• Post on social media when required
• Send daily end-of-day update to founder

You must have:

• Computer proficiency is non-negotiable — if you are not comfortable on a computer, please do not apply
• Strong communication in Hindi & English
• Proficiency in Google Sheets & Docs
• Own laptop
• Patient, organized & proactive attitude
• Basic e-commerce knowledge is a plus
• Basic understanding of camera for product photography (we will train you)
• Basic Canva knowledge for editing and refining product images
• Camera confident when required

Please do not Apply if

• You do not know how to operate a computer
• You can't write, speak, and type in English
• You need to be told what to do every single day
• You are not comfortable appearing on camera
• You don't have a laptop

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Internet reimbursement

Application Question(s):

• Do you have your own laptop?

Work Location: In person