D365 & Power Platform Engineer

The role

As a Dynamics 365 and Power Platform Engineer, you'll deliver expert support across Dynamics 365, Dataverse and the Power Platform, resolving complex issues, managing escalations and driving service improvements. You'll work closely with customers and colleagues to support the configuration, maintenance and enhancement of customer solutions within the managed service scope, while delivering excellent outcomes, contributing to SLA achievement, mentoring junior engineers and ensuring a first-class customer experience.

What will I be doing?

• Deliver expert support and technical guidance across Dynamics 365, Dataverse, Power Platform and related technologies, ensuring excellent customer service and achievement of SLAs and KPIs.
• Investigate and resolve complex incidents, taking ownership of technical escalations and high-impact issues while maintaining clear customer communication.
• Support the configuration, maintenance and enhancement of customer solutions within agreed managed service and change processes.
• Mentor and support engineers through technical guidance, documentation, knowledge sharing and review of complex investigations.
• Build strong relationships with customers and internal stakeholders, participating in service reviews, technical handovers and customer meetings to ensure successful outcomes.

What will I bring to the role?

• Strong hands-on experience supporting Microsoft Dynamics 365, Dataverse and Power Platform solutions in live customer environments.
• Experience supporting Dynamics 365 Customer Service, Sales, Customer Insights Journeys and Field Service.
• Strong troubleshooting skills across model-driven apps, canvas apps and Power Automate, including flows, integrations and platform administration.
• Good understanding of Dataverse security, governance, licensing, environment strategy and best practices for data protection.
• Experience with solution management and application lifecycle management (ALM), including deployments, pipelines and Azure DevOps.
• Ability to mentor engineers, contribute to technical standards and documentation, and support continuous improvement across the team.
• Must be eligible for HMG Security Clearance

At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.

We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages

With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.

• As standard: 25 days’ holiday, plus you can buy up to 5 more days
• A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible working and work from anywhere for up to 30 days per year (some exceptions)
• Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
• Company social events – get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.