D365 CE Functional Consultant

Role Summary

The Functional Consultant will be responsible for managing end-to-end delivery across multiple projects and clients, ensuring timely execution, quality delivery & resource optimization. The role involves leading delivery teams, managing stakeholder communication, and driving operational excellence.

Roles & Responsibilities

Manage end-to-end delivery of multiple Microsoft Dynamics 365 CE projects across clients and business units.
Serve as the primary point of contact for delivery-related discussions with clients and stakeholders.
Lead project planning, resource allocation, task assignments, and ensure timely execution of deliverables.
Participate in requirement gathering, solution discussions, and design workshops with business users.
Provide guidance on Dynamics 365 CE best practices, implementation approaches, and integration considerations.
Work closely with functional and technical teams to ensure solutions align with business requirements.
Monitor project progress, delivery metrics, risks, issues, and escalations; Conduct regular project reviews and client status meetings.
Support effort estimation, resource planning, and project governance activities.
Oversee release management, change management, and deployment processes.
Ensure effective coordination among cross-functional teams including development, BI, and support teams.
Review and support solution architecture, integrations, and overall CRM implementation lifecycle.
Possess working knowledge of Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service.
Maintain awareness of Power Platform capabilities including Power Apps, Power Automate, and Dataverse.

Skills & Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Proven experience in managing multiple projects and teams.
Strong leadership, stakeholder management, and client-facing skills.
Good understanding of project delivery methodologies and resource planning.
Working knowledge of Microsoft Dynamics 365 CE modules and CRM implementation lifecycles.
Basic understanding of solution architecture, integrations, Data verse, and Power Platform components.
Ability to manage priorities, risks, and deadlines effectively.
Excellent communication, reporting, and problem-solving skills