D365 CRM Architect

Key Skills: Customer Service, D365, Customer Relationship Management (Technical Confidence), Customer Relation, Power platform, .NET, Azure Integration Services (AIS), C#, SSRS

Roles and Responsibilities:

• Define end-to-end architecture for enterprise Dynamics 365 CRM and Customer Service solutions.
• Lead technical design workshops and translate business requirements into scalable CRM solution designs.
• Architect Customer Service capabilities, including case management, knowledge management, and self-service solutions.
• Design security models, business units, role-based access, and data segregation approaches.
• Establish integration architecture across Dynamics 365, Power Platform, and enterprise systems.
• Provide technical guidance on customizations, plugins, workflows, and model-driven applications.
• Define reporting and analytics architecture for operational CRM and customer service data.
• Set technical governance standards for implementation quality, release management, and platform adoption.

Skills Required:

• 10 - 15 years of experience in CRM architecture, Dynamics 365 implementations, and enterprise solution delivery.
• Strong experience with Customer Service architecture and enterprise CRM solution design.
• Hands-on expertise with D365 and Microsoft Power Platform, including Power Apps and Power Automate.
• Technical proficiency in Customer Relationship Management implementations and customer service processes.
• Ability to design scalable CRM platforms, security models, business units, and data access strategies.
• Experience defining integration, API, deployment, testing, and reporting approaches for CRM programs.

Good to Have:

• Experience with C#, SSRS, .NET, and Azure Integration Services (AIS).

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.