Orcapod Consulting Services
D365 CRM_Functional
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,700,000 – ₹3,000,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
13 August 2026
What they need
Experience 8 years overall IT experience with 5 years in Dynamics 365 Customer Service solution consulting and delivery
Functional Expertise Deep knowledge of D365 CE Customer Service Case Management SLAs Entitlements Knowledge Base Omnichannel
Preferred Domain Knowledge Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales Field Service or Marketing
Power Platform Proficiency in Power Apps CanvasModeldriven Power Automate Dataverse Power Pages and Power BI
Integration Technical Knowledge Familiarity with Azure components Logic Apps Service Bus Function Apps API Management and CRM integration patterns
Delivery Skills Proven track record in requirement gathering functional design configuration testing and golive support
Soft Skills Excellent communication presentation and stakeholder management skills
Ways of Working Exposure to Agile DevOps delivery models and change management practices
Qualifications
Bachelors degree in computer science Information Systems or a related field
Microsoft Certifications preferred
MB230 Dynamics 365 Customer Service Functional Consultant
PL200 PL400 AZ204 AZ900
Skills
Mandatory Skills : D365 CE - Customer Service Technical Consultant
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