D365 Technical Support Lead

Position - D365 Technical Support Lead

Location: Sydney (Hybrid)

Employment Type: Permanent

Experience: 10+ years

Key Areas of Focus

Development of D365 FO solution, support Reporting Solution, Develop SSRS reports

Responsibilities

• Participate in design / development / test / support activities to deliver prioritized requests
• Hands on coding and delivering of assigned tasks
• Assist Technical lead in the management of Code, Dev Environments, Builds and Deployments
• Ensure prioritized work items are being developed and tested in accordance with the acceptance criteria
• Act as a product / solution evangelist to build awareness and understanding of the platform

Qualifications

• Solid technical background with understanding and hands-on experience in software development and D365 Finance and Operations
• Ability to manage multiple complex initiatives with competing deadlines end to end from concept through to delivery, and all stages of application lifecycle
• Strong problem solving and analytical skills
• Skilled at working effectively with cross functional teams in a matrix organization
• Good written and verbal communication skills
• Clear understanding of cloud technologies, PAAS, IAAS, ASE, Power BI, D365 Enterprise (Operations) and Azure SQL
• Working knowledge of Azure Dev Ops, code management techniques, deployment strategies, system upgrade management
• Experience with working with vendors and external solution providers and ISVs.
• Agile/SCRUM project experience
• Create and implement automated, test scripts where applicable
• Management of code branches and software deployments
• Plan, test and execute platform and software upgrades

Critical Success Metrics

• % of development tasks delivered on time: ≥ 95% adherence to sprint commitments % of code passing peer review without rework: ≥ 90% first-pass approval rate
• Build success rate across environments: ≥ 98% successful builds in Dev/Test/UAT
• Resolution of technical defects (Mean Time): ≤ 2 business days for P1/P2 issues
• % of incidents resolved within SLA: ≥ 95% compliance
• Adherence to project milestones: ≥ 98%
• % of reusable components across projects: ≥ 60% of custom libraries modularized