DA Complex Needs Team Leader

DA Complex Needs Team Leader

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

We are seeking an experienced and passionate Domestic Abuse Complex Needs Team Leader to lead and support a specialist service providing safe accommodation and tailored support to individuals affected by domestic abuse and multiple, complex needs.

This is an exciting opportunity for a motivated leader who is committed to delivering high-quality, person-centred support and empowering individuals to achieve positive outcomes. You will oversee a team of support staff, ensure safeguarding and housing standards are maintained, and work collaboratively with partner agencies to provide a holistic service.

Key Responsibilities

• Lead, motivate, and develop a team delivering domestic abuse and complex needs support services.
• Ensure the delivery of high-quality, trauma-informed and person-centred support.
• Manage safeguarding concerns and promote the safety and wellbeing of service users.
• Monitor service performance, outcomes, and compliance requirements.
• Build effective partnerships with local authorities, health professionals, and external agencies.
• Support staff through supervision, coaching, and performance management.
• Contribute to service development and continuous improvement initiatives.

About You

• Experience working within domestic abuse, housing, homelessness, supported accommodation, or complex needs services.
• Previous experience in a supervisory or management role.
• Strong understanding of safeguarding, risk management, and trauma-informed practice.
• Excellent communication, leadership, and partnership-working skills.
• Passionate about supporting vulnerable individuals to rebuild their lives.

What you’ll receive

• Salary - £33,500
• 31 days of annual leave
• 41 hours of training
• On-site parking
• Blue Light Card
• Referral programme

Job Types: Full-time, Permanent

Pay: £33,500.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme
• Sick pay

Application question(s):

• Do you have experience leading a team of support workers?
• Do you have experience managing teams in accommodation based setting?

Experience:

• Team leader: 2 years (preferred)
• MARAC Cases: 2 years (preferred)
• DASH assessments: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 100% (required)

Work Location: In person