Daily Operations Manager

Daily Operations Manager

Job Description:

· The DOM is the culture creator, the driving force that sets the tone for the experience of the guests and staff. The DOM will ensure that guests receive a positive experience from the point of reservation and throughout the adventure experience. The DOM will also oversee that staff consistently meet and exceed expectations set forth in CBAA LOP and employee handbook.

Management:

· Lead team members with a culture that promotes professionalism and quality experience as well as teamwork and fun.

· Manage and oversee admissions, sales, registrations, attendance and monies.

· Maintain all logs, files, reports, and communications relating to safety inspections, incidents, maintenance reports and any other general daily reports.

· Create a consistent record keeping method to record the guides continuous and ongoing skills and safety practice for documentation purposes.

· Supervise and discipline team members by educating and enforcing policies and procedures

· Review and approve financial documents for accuracy including invoices, petty cash transactions, and bank deposits.

· Maintain social media presence with daily posts

· Plan and coordinate at least 2 “themed events” throughout the year. IE “Local BOGO during slow season…etc.”

Scheduling and payroll:

· Create a weekly schedule and publish at least 3 days prior to start day.

· Turn in Bi-Weekly payroll on time (Sunday or Monday) for upcoming pay on Friday.

· Maintain accurate timesheets for employees.

· Keep payroll as low as possible (shoot for 20% or lower)

· Be sure all tips are recorded on daily timesheets before payroll is entered.

· Schedule, train, evaluate, and certify facility team members on LOP’s.

Facility Maintenance:

· Maintain high standards of cleanliness throughout the facility including check-in area, gear room, tower, and facility grounds.

· Create and maintain a schedule for cleaning gear daily, and weekly as needed.

· Develop a plan for course maintenance and grounds upkeep proactively.

· Communicate all maintenance needs to upper mgmt. as needed.

· Yard work- Mow, weed eat, water, weeds

· Make sure guides do side work or closing details beginning and during their shifts.

· Examples include;

o Keeping gear in designated area

o Maintaining cleaned and stocked bathrooms. Removing trash and recycling as needed, merry trash together to empty at least one daily (unless ridiculously slow)

o Stocked cooler and snacks throughout and at the end of each day.

Compensation Details-

· Salary based on experience

· Additional bonus structure

· 2-week paid vacation (during slow season only) accrued yearly from start of employment (accrual formula (140/52=2.69)

· 24 hours of sick leave accrued annually from the start of employment.

· Full-time Position- 12 months, average 35 hrs. per week

· May be 40+ during busy seasons such as holidays, spring break, and long days of summer (Memorial Day-Labor Day), May be less than 35 during “off season”

Qualifications:

· Course management experience

· Strong knowledge of industry standards and safety procedures

· First aid/CPR certified

· Excellent culture creator, interpersonal and teamwork skills

· Ability to work irregular work week, long hours, holidays, etc.

· Computer skills including excel, word, scheduling app. 's etc.

Benefits:

• Employee discount
• Paid time off

Work Location: In person