Dairy Queen Cake Decorator

Position Summary The Cake Decorator is responsible for creating, assembling, and decorating high-quality Dairy Queen® cakes in accordance with company standards and customer specifications. This includes the preparation of soft serve and Blizzard® cakes, use of various decorating techniques and tools, and maintaining proper stock levels of decorated and ready-to-decorate cakes. The ideal candidate is creative, detail-oriented, and able to perform in a fast-paced environment while providing exceptional customer service.

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Key Responsibilities: Cake Preparation & Decoration:

• Prepare, assemble, and decorate cakes according to customer orders and Dairy Queen specifications.
• Use various decorating tools including icing, gel, piping, airbrush, edible images, decorating kits, and lettering to meet customer expectations.
• Ensure all products meet established quality, safety, and presentation standards.

Inventory & Display Management:

• Maintain adequate stock of decorated cakes, including seasonal and promotional varieties.
• Ensure all cakes are attractively displayed in the freezer case, fully stocked at all times.
• Execute proper product rotation to ensure freshness.

Customer Service:

• Take custom cake orders accurately and professionally, ensuring timely fulfillment.
• Interact with customers in a friendly and attentive manner, offering samples and promoting cake offerings.
• Collaborate with frontofhouse team members to support overall guest satisfaction.

Sanitation & Food Safety:

• Maintain cleanliness and organization of the cake decorating area and all related equipment.
• Follow all health, safety, and sanitation guidelines, including the PRIDE checklist and local health regulations.
• Safely handle raw and finished products, ensuring proper storage and temperature control.

Teamwork & Communication:

• Communicate effectively with team members and management regarding order volume, inventory needs, and guest feedback.
• Support restaurant cleanliness and operations by assisting with general cleaning, stocking, and maintenance duties as needed.

Additional Duties:

• Assist with backofhouse operations or other positions as needed to support restaurant flow.
• Report all significant issues or concerns to management promptly.
• Perform other duties as assigned by management.

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Qualifications & Requirements: Required:

• Strong cake decorating skills including lettering, piping, airbrushing, floral and character designs.
• Ability to follow visual instructions and replicate cake designs accurately.
• Excellent customer service and interpersonal communication skills.
• Must be detailoriented, creative, and dependable.
• Ability to stand for long periods and lift up to 50 pounds.
• Willingness to work in varying temperature environments (freezers, kitchens).
• Must adhere to all food safety and hygiene standards.

Preferred:

• Cake decorator certification or formal decorating training is strongly preferred.
• Portfolio showcasing past cake decorating work (may be required at the interview).
• Prior experience in food service, bakery, or cake decorating roles.