Dairy/Frozen Manager

Dairy/Frozen Managers are responsible for managing the dairy/frozen department operations to enhance guest satisfaction, achieve sales goals, and achieve profitability goals; while providing excellent guest service. The Dairy/Frozen Manager sorts and rotates merchandise and stocks shelves in the dairy department of a retail grocery store. Trains schedules and assigns duties to dairy clerks. Follows division guidelines for implementation of the merchandising program. Changes signs and prices as directed by merchandising. Inventories floor stock and cooler stock daily. Writes dairy orders in the dairy order book. Checks orders for completeness upon arrival. Responsible for maintaining appropriate stock and inventory in the dairy area. May stock products in displays or cases on the floor. Cleans shelves, products, and coolers, rotates and faces stock. Stores milk, eggs, and dairy foods in appropriate cooler/freezers. Empties trash cans, keeps the dairy department clean. May answer telephone, make/or answer intercom pages. Rotates product and removes out of date product daily. Must be available weekdays, weekends, and holidays for various shifts. May work at another store location based on company needs. Should have at least 5+ years of experience.

JOB RESPONSIBILITIES:
* Ensures clerks exemplify superior guest service with a friendly, helpful, and courteous attitude, using product knowledge and information to answer all questions guests may have about products
* Supervise, develop, train, and manage dairy department team members
* Contribute to store sales and profitability by effectively managing labor expenses, accurate pricing, stock levels, inventory, and merchandising
* Maintain compliance with all company policies and regulations pertaining to safety, sanitation, merchandising, and food quality
* Ensure product integrity through proper storing, handling, proofing, planning, and breaking out of all dairy/frozen goods
* Responsible for inventory control, ordering, and maintaining proper merchandise levels
* Prepare sales and inventory report
* Communicate and work cooperatively with General Manager, other Department Managers, and team members to maintain standards and exceed guest expectations
* Ensure equipment is maintained and properly serviced
* Advise General Manager of equipment repair or replacement needs
* Ensure productivity standards are met without compromising product quality
* Make regular announcements to inform guests of freshly prepared dairy/frozen products and current sales
* Maximizing sales through excellent guest service and minimizing shrink through proper utilization of procedures
* Display a nice, energetic, creative, and motivated attitude at all times
* Assists all department team members with daily responsibilities while leading by example to help ensure a safe, clean, and productive operation
* Other duties as required

POSITION REQUIREMENTS:
* Thorough knowledge of the retail food business and perishable department operations
* Previous food service and management experience preferred
* Ability to make timely and effective decisions
* Ability to deal tactfully and effectively with guests and associates
* Thorough understanding of all safety requirements and company safety policies
* Excellent guest service skills
* Must greet the guests and respond to their questions and requests in a courteous, fast, and helpful way
* Proven leadership ability to exercise sound judgement in interpreting, communicating, and applying policy.
* Courage to make and implement hard decisions in a timely manner.
* Ability to demonstrate trustworthiness and integrity in daily activities
* Ability to work effectively with a broad diversity of individuals and backgrounds, and generational differences, all with the intent to support the core values of the BFL company.
* Excellent oral and written communication, organizational, interpersonal, advocacy, and time management skills.
* Display a willingness to become knowledgeable of the organizational structure, policies, procedures, and be a contributing team member.

JOB PHYSICAL REQUIREMENTS:
* Individual will be exposed to extreme cold from freezers and coolers
* Visual acuity sufficient to read recipes, product labels, company manual, department policies, and reports
* Must be able to lift a minimum of 45 lbs. frequently
* Ability to bend, reach, kneel, and squat
* Able to push or pull heavy loads
* Able to stand for long periods of time

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Dairy/Frozen: 3 years (Required)
• Management: 3 years (Required)

Work Location: In person