Damp and Mould Planner

Employer: Town & Country Housing

Close date: Sunday 25/10/2026

Our Vacancy

We’re looking for an organised and customer-focused Planner to join our Damp & Mould team. In this vital role, you’ll help ensure repairs and maintenance work is scheduled efficiently, supporting our operatives, supervisors and managers to deliver an excellent service to residents. You’ll play a key part in coordinating resources, managing appointments, and helping us achieve our performance targets while maintaining a strong focus on customer satisfaction.

What You Will Do

As a Planner, you’ll be responsible for scheduling and coordinating repairs and maintenance works, ensuring the right operatives and contractors are allocated to the right jobs at the right time. You’ll manage appointments, monitor work progress, maintain accurate records across multiple systems, and help maximise first-time fixes. Working closely with supervisors, managers, operatives, contractors and clients, you’ll ensure works are delivered efficiently, performance targets are achieved, and residents receive a high-quality service. You’ll also support complaint resolution, monitor workflows, report trends, and assist in driving continuous service improvement.

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