Dark Store Supervisor (Grandiose E-Commerce)

At Grandiose, we are looking for Dark Store Supervisors for E-commerce team in Abu Dhabi location.

Role Summary

The Darkstore In-Charge is the owner of a darkstore’s daily operations. This role ensures that inbound, outbound, inventory, availability, and last-mile handover are executed with discipline and accuracy. The In-Charge leads the site team, ensures SLA adherence, drives operational excellence, and maintains full readiness of the facility.

Key Responsibilities

Store Operations Management

• Lead and manage the full operation of one Darkstore location.
• Oversee daily inbound, outbound, picking, packing, dispatch, and replenishment activities.
• Ensure all SOPs are strictly followed across the site — hygiene, safety, receiving, storage, picking, packing, dispatch.
• Maintain high standards of organization, cleanliness, and operational readiness.

Team Leadership

• Manage and develop the store’s team:
• Pickers & Packers
• Plan daily rosters, manage shifts, and ensure full coverage for peak hours.
• Train new staff and continuously mentor existing teams for speed, accuracy, and discipline.
• Build a strong culture of accountability, teamwork, and high performance.

Inbound, Inventory & Availability

• Supervise inbound deliveries, receiving, storage, and put-away processes.
• Ensure strong inventory control — cycle counts, expiry checks, FIFO, and zero shrink mindset.
• Maintain accurate stock levels and immediate resolution of discrepancies.
• Manage replenishment to ensure high availability of all SKUs.

Picking, Packing & SLA Control

• Supervise daily pick-and-pack operations ensuring:
• Zero error accuracy
• Fast picking speeds
• Strict SLA adherence
• Monitor picker performance and ensure continuous improvement.
• Escalate any bottlenecks immediately to the Operations Manager.

Last-Mile Coordination

• Work closely with fleet/riders to ensure efficient dispatch and fast handover.
• Manage staging area for ready orders.
• Ensure all orders are delivered within defined SLAs with minimal returns or reships.

Facility Management

• Ensure the darkstore facility is fully operational — equipment, chillers, shelves, lighting, and systems.
• Address maintenance issues immediately and coordinate with relevant teams.
• Implement safety and hygiene standards across all zones.

Reporting & Performance

• Track and report daily KPIs:

SLA performance

Picking accuracy

Out-of-stock rate

Inventory accuracy

Waste & shrink

Prepare daily store performance reports and raise issues proactively.

Desired Candidate Profile

Qualifications & Experience

• Experience supervising or managing teams in a high-volume environment.
• Strong knowledge of receiving, stocking, picking, packing, and dispatch processes.
• Experience handling inventory management and reducing shrink/waste.
• Comfortable managing 10-15 staff (including pickers)
• Ability to work in fast-paced, high-pressure environments with strict SLAs.