Data Analyst

Job Requirements:

1. Bachelor's degree or above, majoring in statistics, mathematics are preferred.
2. Fluent in English or Chinese
3. Proficient in analyzing data using Excel and presenting data in PowerPoint.
4. Basic knowledge and understanding of smartphone is much preferred.
5. Interested in smart phone industry and have good knowledge in features of smartphones, especially software.
6. Detail-minded, self-motivated and team spirit.

Job Responsibilities:

1. Ensure consumer feedback and media report happening in the internet are collected timely, completely and accurately.
2. Collect consumer and media feedback on products and brands from the internet, including social media, mainstream news portal, applications, search engines, forums etc.
3. Identify crisis issues from the feedback and escalate it to the corresponding teams timely. Follow up the progress of the cases escalated.
4. Communicate and extent good relationships with customer contact center and service center to ensure smooth escalation and execution of the cases escalated.
5. Maintain search keywords to capture the accurate feedback periodically.
6. Ensure the accuracy of data tagging.
7. Analyze local consumer feedback on smartphones and derive insights from data.

Placement: Gold Coast Office PIK, Penjaringan, North Jakarta