Data Analyst

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Key Responsibilities:

• Gathers data from various sources, including databases, spreadsheets, logs and external datasets; scrubs and cleans data to remove inconsistencies, errors or missing values, ensuring data accuracy and reliability.
• Converts raw data into a format suitable for analysis which might involve normalization, aggregation, or other transformations.
• Assists in building models to forecast future trends or outcomes based on historical data.
• Develops charts, graphs, and dashboards to present data in a visually understandable manner while communicating findings effectively to all types of stakeholders through compelling narratives supported by visualizations.
• Prepares regular reports or ad-hoc analyses for management while tracking and reporting on key performance indicators (KPIs) to measure the success of business operations.
• Collaborates with cross-functional teams, including business analysts, developers, and stakeholders, to understand data requirements and provide insights.
• Conducts data mapping exercises, identifying data sources, understanding data structures, and profiling data to ensure accuracy and completeness.
• Collaborates with stakeholders to gather and document detailed requirements for data-related projects and works closely with data engineers to understand data structures, storage, and retrieval mechanisms, ensuring that insights can be effectively implemented.
• Translates data-driven insights into clear user stories or business requirements that can guide the development of data-related solutions.

Job Requirements:

• Proficiency in tools such as SQL, Excel, Python, or R for data querying, manipulation and analysis, as well as data wrangling using libraries
• Knowledge of Machine Learning concepts
• Knowledge of ETL processes to manipulate and manage data
• Familiarity with reporting tools to generate reports and compelling visualizations for stakeholders
• Flexibility to adapt to new technologies, tools, and methodologies as the field of data analytics evolves
• Proactive in identifying opportunities for improvement or areas where analysis can add value
• Understanding of data governance, modelling, and quality methods/processes to support initiatives in these areas

Decision Authority:

• Leads projects or work streams independently and contributes to their planning
• May act as professional expertise information resource for colleagues in own area, advising on a particular topic with a degree of authority
• Requires advanced problem-solving skills involving filtering, interpretation and validation of dynamic information
• Works independently, receives minimal guidance
• May coordinate resources for a small team and contribute to the effectiveness of their contributions to the broader area

Skills:

• Data Manipulation
• Data Analysis (Automated)
• Programming Languages
• Data Visualization
• Data Warehousing
• Data Mining & Extraction
• Data Governance
• Predictive Analytics (ML)

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid