DATA ANALYST

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.

About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary Reporting to the BI Manager, the BI Support Analyst serves as the first line of support for BI tickets, emails, and incidents across the Wholesale and Inhouse divisions. This role is responsible for designing, building, and supporting Power BI reports, triaging stakeholder issues, and owning day to day BI support activities while identifying opportunities to streamline and automate support processes.

Essential Job Functions

• Serve as first line support for BI tickets, emails, and incidents.
• Reply to tickets within 24 hours to maintain open communication.
• Design, build, and support Power BI reports for the Wholesale and Inhouse divisions.
• Own initial contacts on the BI feedback process and convert IT tickets into feedback requests when raised by the Wholesale division, with senior support as needed.
• Accountable for front line BI support and triage, including calling stakeholders to understand issues and guide them through basic troubleshooting.
• Pick up minor changes, enhancements, and bug fixes coming in through the BI Support board as part of business as usual work.
• Adhere to core SLAs around managing incoming tickets.
• Communicate BI support performance to senior team members and speak to outstanding issues in stand-ups.
• Identify automations and optimizations to streamline BI support activities.
• Work with other IT teams to find answers or redirect support requests where appropriate, both within BI and Analytics teams and across the wider IT function.
• Assist with other administrative duties as assigned by the BI Manager when BI support workload is low.