Data Analyst

SUMMARY OF RESPONSIBILITIES:

As a Data Analyst this individual provides a range of reporting services and predictive analyses to internal and external clients by collecting and interpreting data. There are ample opportunities to be creative and to interact extensively with senior management. The environment is collaborative and team-oriented, yet individual achievement is encouraged and recognized. This person works closely with Account Operations, Strategic Management, Client Software Development, and other departments to define data criteria, create reports, interpret data, and prepare internal and external documents. This position offers the opportunity to work in a dynamic, fast-paced environment, collaboration with multiple departments and a great opportunity to combine analytical expertise with creativity to produce professional materials for internal and external customers.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time for a total of 100%) :

• Analyzes large data set from multiple sources to identify trends, root causes, and business improvement opportunities, and visualized those findings using traditional and digital analytics tools. 60%
• Develops reports and visualizations to support program leadership and client stakeholders in understanding and validating results; helps tell the data story by extracting actionable insights from complex data 20%
• Uses data analysis methods to support program management team in creating deliverables for clients. 10%
• Performs ongoing data quality assessments to identify discrepancies and resolve them. 10%
• Provides regularly scheduled metrics and analysis for all projects, including but not limited to cost savings, SLAs, scorecards and all reporting needed for Quarterly Business review, weekly and monthly operations meetings as required.
• Interpret results of statistical analysis output and create insights in order to make recommendations to program managers on what steps to take as required.
• Presents metrics to account operations and organization leadership as required.
• Assists program leadership team in tracking projects to forecast and timelines as required.
• Assists in maintaining the application database and generates reports as scheduled or requested.
• Conducts training and provides ongoing coaching to Suppliers and End-users as appropriate.
• Leads the reporting maintenance, development, and updating process and communicates to appropriate operational teams as required.
• Documents data analysis and reporting architecture and writes user guides as necessary.
• Develops and implements manual processing contingency plans as needed.
• Liaises with Client Services, Implementation, Sales and Information Technology on strategic planning for improving upon and developing new processes, reports and procedures as required.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to complete assigned duties within critical deadlines
• Ability to work independently and in a team environment
• Ability to work with end users who may not be technically savvy
• At least 3 years of experience with data analysis and visualization tools
• Ethical, fair, accountable and professional conduct in all interactions
• Excellent verbal and written communication skills.
• Strong planning skills and ability to manage multiple projects simultaneously
• Experience extracting, organizing, and formatting data for presentation design in Excel, PowerBI, PowerPoint
• Proficiency with modern reporting platforms (PowerBI, Tableau)
• Perform all job responsibilities with total integrity and accountability
• Proficiency with MS Office, particularly Power BI and Excel; strong skills with PowerPoint and Outlook; MS Visio and MS Project desirable
• Proven ability to proactively and quickly learn new technologies, particularly VMSs and Act1 internal technologies.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B.A.) or an equivalent combination of training and experience; minimum of three years of general business experience, with two years of related business experience to position; supervisory experience highly desirable.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Strong analytical ability to calculate figures and analyze complex data. Ability to calculate amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATION :

None Required.