Data Analyst - Cx

Job Requirements About the Role

As a Data Analyst in the Data & Analytics function at IDFC FIRST Bank, you will play a key role in identifying business needs, designing analytical tools, and supporting the delivery of data-driven solutions. You will work closely with senior analysts and lead analysts to develop test strategies, apply analytical frameworks, and contribute to impactful business outcomes. This role is ideal for individuals who are passionate about data, problem-solving, and continuous improvement.

Key Responsibilities

Primary Responsibilities

• Identify and scope business requirements and priorities through structured information gathering and analysis.
• Design and apply analytics techniques to address current and future business needs.
• Demonstrate a robust understanding of data structures and fields required for effective analysis.
• Map analytical frameworks to available data sources to ensure alignment with business objectives.
• Collect, clean, and organize data from multiple sources to ensure accuracy and reliability.
• Conduct statistical analysis and create visualizations to present findings in a clear, actionable manner
• Support ongoing monitoring of business performance through regular reporting and ad-hoc analysis.
• Develop test strategies and systematic procedures to validate solution performance and accuracy.
• Select and apply algorithms and advanced computational methods to enable systems to learn, adapt, and deliver desired outcomes.
• Approach problems with creativity and develop innovative, data-driven solutions.
• Challenge existing processes to drive continuous improvement and operational efficiency.
• Maintain a strong focus on goal achievement and follow through on initiatives.
• Understand the broader business context and how data-driven decisions impact overall outcomes.

What We Are Looking For

Education

• Bachelor’s Degreein B.Sc or B.Tech or BCA
• Postgraduate Degreein M.Sc or M.Tech or MCA

Experience

• 2–5 years of relevant experiencein data analysis, business intelligence, or related roles.

Skills and Attributes

• Strong analytical and problem-solving skills.
• Proficiency in data modelling, data architecture, and analytical tools.
• Familiarity with structured and unstructured data handling.
• Experience in designing and executing test strategies for data solutions.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on innovation and continuous improvement.
• Understanding of how data-driven decisions contribute to broader business goals.

Key Success Metrics

• Development and deployment of analytical tools.
• Delivery of impactful business use cases.
• Accuracy and reliability of analytical outputs.
• Timely execution of assigned tasks and projects.