Data Analyst / Data Strategist

About STAN

STAN is the first digital property manager assistant, using artificial intelligence to respond to texts and emails for property managers 24/7. Launched in 2019 by two former property management executives with over 20 years of industry experience working for North America’s largest management company, our mission is to revolutionize the property management space using artificial intelligence.

Your role and responsibilities

As our Data Analyst / Data Strategist, you will shape how we leverage data to drive our AI property management solutions forward. You will work on a 37h/week permanent schedule based in our Toronto office on a hybrid setup starting November 30, 2026.

What you bring

• Understand how customers use STAN

• Analyze product usage across our customer base to see which features each management company and community uses, how often, and how that changes over time

• Build customer health and adoption scores that help Customer Success spot accounts at risk and accounts ready to grow

• Identify features and workflows customers are paying for but not using, and recommend how to drive adoption

Learn from customer conversations

• Analyze resident and manager conversations with STAN's AI to find common questions, trends, gaps in answers, and opportunities to improve

• Turn conversation data into clear insights for Product and Engineering — what to build, fix, or train our AI on next

• Surface patterns by community type, region, and property management software to help us tailor the product

Improve our data

• Audit the quality of customer data across our platform and integrations and fix gaps, duplicates, and inconsistencies

• Define clear metrics, data standards, and documentation so everyone at STAN works from the same numbers

• Partner with Engineering to improve how we collect, structure, and store data

Shape our data strategy

• Build dashboards and reports for leadership, Customer Success, Sales, and Product

• Create customer-facing insights and reports that show property managers the value STAN delivers to their communities

• Help set STAN's long-term data strategy as we grow, including how we use data to improve our AI

Your first months at STAN

During your initial months, you will take on core data analysis projects, collaborate across teams to establish data strategies, and ship analytical insights that directly inform our product and operations.

Compensation

We offer a salary of CAD 81,000–110,000 per year.

Benefits

You will receive a company laptop for your work. Enjoy free beverages and free parking at our location. Private health insurance and paid sick leave are provided. Take advantage of public transportation benefits for your commute, along with a home office setup and company stock options. You will also have 10 vacation days/year.