Data Analyst Manager (PROGRAM MANAGER I)

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

GRADE

19

LOCATION OF POSITION

Maryland Department of Human Services

Prince George's County Department of Social Services

9187 Central Avenue

Capitol Heights, MD. 20743

Main Purpose of Job

The Data Analyst Manager serves as a strategic leader within the Division of Administration, responsible for orchestrating the administrative and operational activities that drive organizational efficiency. The primary objective of this role is to transform raw departmental data into actionable insights while ensuring that all divisonal units operate with fiscal and procedural integrity.

POSITION DUTIES

• Provide strategic data governance and reporting.
• Manage the core functions of data collection, analysis, and reporting to provide a clear picture of departmental health.
• Monitor and report on program viability to ensure that services meet quality standards and provide superior customer experience.
• Oversee monitoring activities to guarantee full compliance with legislative and program mandates.
• Lead the department's response to audit findings, ensuring the swift and effective implementation of corrective action plans to mitigate risk.
• Coordinate audit and monitoring visits and conference calls.
• Oversee and monitor corrective action responses and implementation.
• Coordinate the process for discussing monitoring/audit findings and negotiating the formulation of recommendations to resolve issues and increase operating efficiency in accordance with Federal, State, County Agency, and other applicable policies.
• Analyze performance metrics to identify gaps and consult with leadership on strategics to enhance overall departmental outcomes.

MINIMUM QUALIFICATIONS

Education: Masters Degree from an accredited college or university in Human Services, Social Work, Data Science or Business Administration.

Experience: Four years of experience directing quality assurance frameworks and compliance initiatives to ensure continuous operational alignment with federal, state, and local regulatory mandates.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

Three (3) years of experience cleaning, validating, and managing large, complex datasets while maintaining data

accuracy and integrity, including work with state or human services data systems (such as MDThink, CJAMS, OHEP, or HMIS).

Three (3) years of experience conducting quantitative and qualitative analysis, performance monitoring, or program evaluation within government or public sector programs, including translating complex trends into actionable

insights for non-technical leadership and stakeholders.

Three (3) years of experience directing quality assurance frameworks and compliance initiatives to ensure continuous operational alignment with federal, state, and local regulatory mandates.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to,Prince George's County Department of Social Services, Attention: Beverly Carlyle, 9187 Central Avenue, Capitol Heights, Md. 20745, Room 455.

If you have any questions concerning the recruitment process for this position, please email Beverly Carlyle at [email protected]; include the job title and recruitment # in the subject line.9187 Central Avenue, Capitol Heights, Md. 20745.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [email protected].

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.