Data Analyst - Operations

Analyze ongoing and upcoming business process to ensure proper documentation are available

Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)

Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives

Provide direction and guidance to junior team members

Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)

Ensure deliverables from junior team members are up to standard and free of error

At least 2-3 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry

Attention to details, critical mindset and self driven to get things done

Strong analytical skills, ability to identify root causes and creativity to solve problems

Ability to multitask and deliver initiatives in a fast-paced environment

Strong verbal and written communication skill

Nice to have:
○ Working experience in managing large scale operation projects in fintech / same industry
○ Working experience as a business consultant
○ Experience in managing small team
○ Industrial engineering degree
○ Experience in using SQL / similar language