Data Analyst Team Lead

Company Website: https://ndsdata.com/

Location: 19th Floor, Octagon Centre, San Miguel Avenue, Ortigas Center, Pasig City Employment Type: Full-time, Onsite

Working Hours: 9 PM - 6 AM PH Time Salary: ₱50,000 – ₱70,000 / month

Job Description

We are looking for a dynamic and results-oriented Data Analyst Team Lead to manage and support a team of data analysts in ensuring consistent performance, operational excellence, and stakeholder satisfaction. This role involves both people management and hands-on process oversight, fostering continuous improvement and driving high-impact results in a fast-paced environment.

Key Responsibilities

People & Process Management

• Train team members on SOPs, tools, policies, and performance expectations.
• Monitor daily performance and project compliance using tools like Airtable and other reporting platforms.
• Generate and present reports to support service-level reviews and team performance evaluations.
• Distribute workloads effectively among team members to ensure balanced task allocation.
• Conduct daily huddles to set priorities, discuss deadlines, and resolve operational issues.
• Coach team members through regular 1:1 sessions, giving constructive feedback and guidance.
• Recognize and reward high-performing individuals through monthly R&R (Rewards and Recognition) activities.
• Address behavioral or policy violations by preparing incident reports and collaborating with HR on disciplinary actions.
• Review and approve team member leave requests, ensuring minimal disruption to operations.
• Act as a subject matter expert to ensure team-wide understanding of best practices.
• Lead service recovery initiatives and continuous process improvement strategies.
• Identify inefficiencies or bottlenecks and implement corrective actions.
• Interview, hire, and onboard new team members effectively.

Stakeholder Management

• Serve as the main point of contact for operational concerns from Area Managers, Client Managers, and other stakeholders.
• Escalate critical issues to upper management with context and recommended solutions.
• Participate in leadership meetings to align on process standards and performance metrics.
• Coordinate with other departments to resolve inter-team issues and remove blockers.
• Proactively maintain open, clear, and positive communication channels with stakeholders.

Skills & Qualifications

• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, lookups, data analysis).
• Minimum of 3 years’ experience as a Team Leader or in a similar leadership capacity.
• Strong analytical skills and a proven ability to assess problems and make sound decisions.
• High attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills in English.
• Ability to thrive in a fast-paced, dynamic work environment.
• Skilled in multitasking and managing competing priorities effectively.
• Strong interpersonal skills with the ability to inspire, mentor, and motivate team members.