Data Analyst – Workforce Management

DATA ANALYST - WORKFORCE MANAGEMENT

Location : Quang Trung SoftwareCity, District 12, Ho Chi Minh City

Working Time : 5 days/week, Rotating Shift

Language Proficiency : English

About the job

Duties and Responsibilities

• RTA will act as a liaison between the Centralized and Site WFM teams.
• Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
• Resolve escalated issues and requests from site management
• Root cause analysis of SLA deviations, action plan development and resolution
• Monitor real-time queue, schedule adherence & attendance.
• Key daily exception requests and update schedules
• Optimize breaks the day of or day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Produce and analyze daily efficiency reports (representative availability, access level etc.)
• Attend centralized and/or site management meeting, as required
• Cater to real time ad-hoc requests as and when required

Desired Skills:

• At least 1 years’ experience in Data Analyst
• Fluent in English
• Knowledge and experience in Excel and Power Querry.
• Have sense to detect and recognize non-compliance behavior.
• Ability to communicate and inspire employees.
• Candidate with Scheduling skill will be preferred.
• Have logic-mind.

Benefits

• Attractive fixed salary + monthly performance bonuses
• 13th-month salary + 100% salary during probation.
• 14 days of annual leave.
• Health Insurance, Social Insurance + Aon Health Care.
• Career development opportunities in a professional and dynamic environment.
• Opportunity to work with top industry experts and talented colleagues.
• Transparent, trustworthy, and inspiring workplace culture.
• Participation in engagement and well-being activities: Company events, Happy Day,...