Data Analyst/Application Support - Health Care

Must have experience in Homecare Homebase application/tool or other home health electronic medical record system experience. (Non-negotiable)

Essential Functions

· Will serve as first point of contact for people with questions regarding the physician and facility tables within EMR HCHB

· Will maintain physician and facility tables by adding and/or editing table data submitted by customers

· Will collect and verify data using various websites to confirm requirements such as PECOS, Physician Licenses, and NPI information

· Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies

· Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect

· Will document, prioritize, and monitor customer issues to ensure a timely resolution

· Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution

· When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate

· Will gain proficient working knowledge of the processes they are responsible for supporting

· Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers

· Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor

· Will identify trends in incoming issues and effectively communicate the finds to the next level of support

· Will maintain productivity standard as set forth by supervisor at or above 100%

· Will display a sense of urgency and drive to complete tasks quicky

Pay: Php27,000.00 - Php35,000.00 per month

Application Question(s):

• How many years' experience do you have as a data analyst?

Which of the following types of qualifications do you have?

Education:

• Bachelor's (Required)

Experience:

• Data Analyst: 4 years (Required)

Language:

• English (Required)

Work Location: In person