Data Analytics Analyst/Manager

• The Data Analytics Analyst/Manager for the Cloud Success Insights Team is a crucial role responsible for delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success
• This role will involve providing dedicated analytics support to a specific cloud team, and to do so, collaborating with different teams within CSG will be needed
• Should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges
• This is an individual contributor role, which has high visibility and delivers business impact
• The role requires timely responses to questions raised by senior leaders
• This sometimes requires a flexible working approach, working outside standard hours

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- Ability to quickly learn new tools within Analytics space
• A bachelors or Masters in Computer Science or related field with 8+ years (for Lead) experience, preferably in a data analytics team
• Presentation : Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team & ability to explain complex analytical concepts to executives
• Stakeholder Management
• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Data Analysis and Interpretation : A curious mindset that enables to dive deep & fetch insights
• Storytelling : Excellent skill of preparing Exec level stories
• Visualization : Expert in one or more popular viz tools (Tableau, Power BI etc)
• Ownership : Assume responsibility for assigned projects from start to finish
• An awesome team-player and someone who junior analysts can look up to
• Data Preparation : Extensive experience in writing complex database queries in SQL
• Direct experience (2+ yrs) in data-engineering
• Tableau certification like desktop specialist/professional is a big plus
• Experience working with cloud data sources
• Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R
• Salesforce Product Certification
• You must hold a singular U.S. Citizenship and no dual-citizenship with any other countries: Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan
• Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV