Data and Insights Analyst

Join the change. Electrify your future!

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

AGL are looking for a Data and Insights Analyst to join the Optimisation team. You will support the delivery of key Customer Market Operations objectives across onshore and offshore teams. Working across a variety of projects, you'll lead transition and communication activities, including process documentation, training delivery, remediation support, and assessing operational impacts to back-office workflows.

You'll also play a key role in managing and enhancing digital customer channels, including Instant Messaging and Webchat, using data-driven insights to improve operational efficiency and customer experience. Partnering with stakeholders across the business, you'll proactively identify opportunities to streamline processes, reduce cost to serve, and drive continuous improvement through effective change implementation.

What you'll be doing:

• Perform a range of data aggregation, data transformation, and insights, including documentation of procedures for data extract, cleansing and reporting including any underlying assumptions and methodologies to enable repeatable processes for data analysis
• Investigate data quality issues and take appropriate action to notify suppliers and other business areas for correction of source data.
• Deliver strategic analysis that results in value-add recommendations and perform 'what-if' scenario modelling to assess the impacts of changes and operational opportunities.
• Scope impacts on work volume due to projects and initiatives and communicate these in the required timeframes to our offshore delivery partners.

What you'll bring:

• Experience working with SQL, Power BI, Python specially in database object design, query optimisation and stored procedures.
• Strong analytical and conceptual skills with the ability to provide valuable foresight from data in a timely fashion.
• Effective project management skills, with ability to coordinate delivery across concurrent small initiatives, managing and balancing the needs of each to realise full benefits for the business
• Ability to build, collate and present meaningful reports (as directed) at a strategic management level and at an operational level.

If you are interested in this role or have any further questions, please submit your application or reach out to me directly.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location

Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Analytics and Data Science