Data & Operations Coordinator (Warehouse)

COMPANY DESCRIPTION

Eimskip, founded in 1914, is a publicly traded company listed on Nasdaq Iceland, operating a strong global logistics network with specialized transport solutions worldwide. Established in November 2007 in Ho Chi Minh City, Eimskip Vietnam specializes in providing premier logistics and warehousing solutions for import and export businesses. With a team of highly trained and dedicated professionals, Eimskip Vietnam is committed to delivering reliable, efficient, and seamless services, driving long-term business success for our partners through collaboration and excellence.

JOB PURPOSE

We are looking for a detail-oriented, analytical, and proactive Data & Operations Coordinator to join our Warehousing & Fulfillment team in Ho Chi Minh City. In this role, you will manage the seamless flow of operational data between our warehouse team and clients—coordinating inbound/outbound movements, maintaining WMS data integrity, preparing accurate monthly billing reports, and acting as the primary point of contact to resolve client issues and inquiries regarding warehouse operations and billing/invoicing discrepancies.

KEY RESPONSIBILITIES

1. Inbound & Outbound Operational Coordination (35%)

• Receive and process client inbound/outbound orders accurately within required timelines.
• Coordinate with warehouse teams (storekeepers, forklift operators, QC) to schedule goods movements and prevent bottlenecks.
• Verify and reconcile shipping documents (GRN, Delivery Orders, Packing Lists) against physical inventory and handle stock discrepancies (short/over shipments, damages, returns).

2. Operational & Billing Issue Resolution (25%)

• Act as the main point of contact to handle client inquiries, operational complaints, and order exceptions.
• Investigate and resolve billing inquiries, service fee calculations, and invoice discrepancies, coordinating with Finance to issue adjustments or credit notes when necessary.
• Track and log issues to ensure timely resolution within agreed SLAs, maintaining high customer satisfaction.

3. Data & Inventory Management (20%)

• Input and update all inbound, outbound, and inventory transactions accurately in WMS/internal systems.
• Maintain SKU master data (quantities, locations, expiry dates) and conduct periodic cycle counts to reconcile system data against physical stock.
• Archive and manage operational records in compliance with company standards for quick audit retrieval.

4. Monthly Billing & Service Reporting (20%)

• Consolidate monthly operational data per client (transactions, average volume, storage space utilized).
• Calculate monthly service fees based on agreed rate cards (storage, handling, VAS charges) and support invoice preparation with Finance.
• Generate and distribute periodic inventory and activity reports to clients.

REQUIREMENTS

• Bachelor's or Associate's degree in Logistics, Supply Chain, Business, Accounting, or related fields
• At least 2 years of experience in warehousing, logistics data, or operational customer service.
• Proficient in MS Excel; experience with warehouse management systems is a strong advantage.
• Strong problem-solving ability with a customer-centric mindset; fast, accurate data entry; excellent communication under operational pressure.
• Good command of English (written and spoken) is preferred for client communication and system reporting.
• Meticulous, accountable, proactive, honest, and a reliable team player.

What We Offer

• Competitive salary package with attractive sales commission/performance bonuses.
• Full social insurance, health insurance, and unemployment insurance (100% coverage).
• Annual comprehensive health check-ups.
• Attractive holiday bonuses, company trips, and employee engagement activities.
• Dynamic, professional, and supportive international working environment.
• Clear opportunities for career promotion, personal development, and leadership growth.

Working Information & Application

• Working Hours: Monday – Friday | 8:00 AM – 5:30 PM
• Office Location: Van Phuc City, Ho Chi Minh City
• How to Apply: Interested candidates are invited to send their CV to [email protected] or contact me via 0942283146