Data and Reporting Administrator | WFO | Skytech or CCF

Job Responsibilities:

• Manage service desk data end to end within the service management system (SimPRO or equivalent), ensuring its quality, structure, and integrity from data capture through to reporting.
• Prepare weekly and monthly reports using client KPI dashboards and communicate results to Service Delivery Contract Owners.
• Reconcile service desk data to ensure reported figures can be traced back to their source records.
• Conduct regular data-quality checks and resolve issues at source, working with helpdesk advisors and schedulers to improve data capture.
• Manage the Maintenance Planner, including importing monthly planned preventative maintenance (PPM) schedules and processing contract amendments throughout the contract lifecycle.
• Produce accurate and timely customer-facing reports and monthly reporting packs for client and stakeholder reviews.
• Support contractual compliance reporting, ensuring evidence is accurate, well-structured, and audit-ready.
• Prepare internal management information and reports for the Service Desk Supervisor.
• Monitor performance against contractual service-level agreements (SLAs) and key performance indicators (KPIs), flagging exceptions and risks.
• Analyse trends in job completion, response times, first-time fix rates, and customer satisfaction to identify opportunities for improvement.
• Identify and implement reporting and data-automation opportunities to reduce manual processing across the service desk.
• Respond to ad hoc data and reporting requests as required.

Qualifications and Requirements

Key Requirements

• 2-3 years related experience, An A-player mindset, with high standards, strong ownership, and a commitment to getting things right the first time.
• Experience in a data, reporting, or management information role, ideally within a field service environment.
• Strong Excel skills, including formulas, pivot tables, and data visualisation.
• Strong understanding of data structure, data quality, and data reconciliation principles.
• High level of accuracy and attention to detail when working with data.
• Ability to interpret data and translate it into clear, actionable insights for non-technical audiences.
• Strong organisational skills, with the ability to manage multiple reporting deadlines simultaneously.
• Confident communication skills, with the ability to present data and insights to internal and external stakeholders.

Nice to Have

• Experience with service management software, such as SimPRO or equivalent.
• Understanding of contractual service levels and service-level agreements (SLAs).
• Interest in building tools, dashboards, and automation solutions that make data more accessible and useful to others.

Perks and Benefits

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
Endless opportunities for career advancement  
Exclusive ATM inside the office for employee's convenience  
We set you up for success with a company-provided PC/Laptop and fiber internet connection  
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!  
Top notch workplace with first class VIP lounge and game rooms  
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance  
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
International career growth and connections  
Unlimited cash incentives for hired referrals  
Mental Wellness Employee Assistance program through Lifeworks  
In-house psychiatrist available to support employees' well-being  
Become part of the Employee Share Units program  
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc  
  
Cloudstaff : Build Your Career, Anywhere  
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.  
  
Why Cloudstaff is the #1 Workplace?  
Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition  
Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement  
Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.  
  
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.