Data and Research Analyst

Financial Services Complaints Limited (FSCL) is looking for an enthusiastic team player to join our team.

The Data and Research Analyst role is a newly established role to consolidate data and reporting work at FSCL into a dedicated role.

The role will undertake reporting on, and analysis of, FSCL’s data, including complaints data, demographics data, membership data, phone call data, and survey data. This reporting and analysis will ensure effective management of complaints and play a key role in prevention strategies to minimise individual member and industry wide complaints.

The role will undertake user acceptance testing for a new CRM and be responsible for the design and creation of dashboards and Power BI reports.

A relevant tertiary qualification is required and at least two years’ experience in a data analyst or similar role. Relevant industry experience would be an advantage.

Strong analytical, research, and problem-solving skills are essential.

High level capability with the Microsoft suite of products is also essential, including capability with Excel, Dynamics 365 including Customer Voice and Power Automate, Power BI, and Copilot.

The role is a full-time permanent job opportunity. We will consider applicants seeking part-time hours. The role is Wellington-based.

The job description is available on request by emailing [email protected].

Applications

If this sounds like the role for you, we would love to hear from you. Please email your application and CV to [email protected].

Applications close on 23 September 2026.

We may begin shortlisting applications as we receive them and we may close applications early (before 23 September 2026).

About FSCL

FSCL is an independent ombudsman and dispute resolution service approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

We work to resolve complaints between consumers and financial service providers. See our website (www.fscl.org.nz) for more information.

We offer fair remuneration, excellent work/life balance, flexibility, and support in your professional development.

We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.