Data & Software Support Analyst

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

Those in data and automation at PwC will focus on automating data internally using automation tools or software to streamline data-related processes within the organisation. Your work will involve automating data collection, data analysis, data visualisation, or any other tasks that involve handling and processing data.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

We are seeking a skilled and proactive Data & Software Support Analyst to join our team. The ideal candidate will provide technical support for software applications, manage data stewardship responsibilities, and help optimize business workflows through effective use of data and software tools.

Key Responsibilities:

• Provide frontline support and troubleshooting software applications used across the organization.
• Act as a Data Steward to ensure data quality, integrity, and compliance with relevant standards.
• Analyze, interpret, and resolve data discrepancies/issues in collaboration with cross-functional teams.
• Monitor data quality and enforce data governance standards, ensuring accuracy and consistency for business reporting and decision-making.
• Develop and maintain process documentation related to data stewardship, software support, and workflows.
• Provide training and support to end-users on software, data best practices, and data workflow tools.
• Participate in testing new software releases, updates, and tools to ensure smooth deployment.
• Assist in the creation of reports, dashboards, and workflows as needed.

Qualifications:

• Bachelor's degree in computer science, Information Technology, Data Science, or a related field (or equivalent experience).
• English intermediate required
• Experience in software support, data stewardship, and reporting.
• Knowledge of database management and querying languages such as SQL.
• Familiarity with data governance frameworks and best practices.
• Experience with data visualization and data wrangling tools (e.g., Power BI, Alteryx) is a plus.
• Excellent problem-solving skills with a detail-oriented mindset.
• Strong communication skills, able to explain technical concepts to non-technical users.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.