Data & Systems Administrator

The Data & Systems Administrator will be the day-to-day custodian (of the SFCC backend) of setting up campaigns and the SaaS tools that power our app's backend operations. This role is primarily hands-on: keeping catalog, pricing, and content data accurate and up to date, administering the SaaS platforms connected to the Company app, and ensuring the backend runs smoothly for our business teams day-to-day.

Key Responsibilities

SFCC Backend Administration

• Manage and maintain the SFCC Business Manager environment, including site configuration, catalogs, pricebooks, promotions, and content slots.
• Set up and maintain user roles, permissions, and access controls across Business Manager instances (sandbox, staging, production).
• Monitor system jobs, feeds, and scheduled tasks (import/export jobs, data pipelines) and troubleshoot failures.

Data Management & Integrity

• Own catalog data hygiene: product data, categories, attributes, images, and inventory feeds across all Idealz Holding brands.
• Manage price book updates, promotional rule configuration, and merchandising data accuracy.
• Perform regular data audits to identify and resolve discrepancies between SFCC and connected systems (ERP, OMS, CRM, marketing platforms).
• Build and maintain data validation checklists and reconciliation reports for cross-brand consistency (Idealz, Winnrz, Dream Dubai, Modesh, WellPlaid).

Cross-Functional Collaboration

• Partner with Marketing to configure promotions, campaigns, and content updates in Business Manager.
• Work with Customer Experience to investigate order/data-related customer issues.
• Support Global Operations with inventory, fulfillment, and reporting data needs.
• Coordinate with the Technology team on platform roadmap, upgrades, and technical projects.

Reporting & Governance

• Generate regular reports on system health, data quality, and operational KPIs for leadership review.
• Maintain documentation of backend configurations, access logs, and change history for audit and compliance purposes.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 4 7 years of hands-on experience administering Salesforce Commerce Cloud (SFCC) Business Manager configuration, catalog/pricebook management, and job scheduling.
• Solid understanding of e-commerce data structures (catalogs, SKUs, pricebooks, promotions, orders).
• Working knowledge of data integration concepts (APIs, feeds, ETL processes) between commerce, ERP, and CRM systems.
• Strong analytical skills with high attention to detail in data auditing and reconciliation.
• Comfortable working with SQL or similar tools for data querying and validation.
• Excellent communication skills able to translate technical issues into business-friendly language.

Preferred / Nice to Have

• SFCC certification(s) e.g., Salesforce B2C Commerce Developer or Business Manager Administrator.
• Experience supporting multi-brand or multi-region e-commerce operations.
• Familiarity with OMS/ERP platforms and payment gateway integrations common in MENA/UK markets.
• Basic scripting knowledge (JavaScript, XML) for troubleshooting SFCC cartridges/configurations.
• Prior experience in a fast-paced retail, marketplace, or D2C environment.