Advange Group

Title
: Data center and hardware/Infrastructure Support engineer - Mandarin Speaking essential.
Visa status:
NO work visa sponsorship for this position,
Residential status : Physically living/staying in Malaysia
.
Role :
IT Operations / Infrastructure Support
Salary range:
nego
Level :
Entry ~ Mid level
Location:
On-site Johor
Role Overview
This role supports the day-to-day reliability and availability of enterprise IT infrastructure across data center and customer environments. The position involves hands-on technical work, operational coordination, and continuous improvement of support processes.
Key Accountabilities
<ul>
<li>Observe and analyze infrastructure performance, identifying irregular system behavior and triggering escalation when needed</li>
<li>Deliver first-line and second-line technical assistance for compute, network, and connectivity issues across CPU and GPU systems</li>
<li>Execute physical infrastructure tasks including rack-and-stack, component swaps, device decommissioning, and cabling work</li>
<li>Coordinate with external maintenance providers and hardware vendors to schedule repairs and on-site technical interventions</li>
<li>Perform routine infrastructure walk-throughs, equipment validation, and preventive checks at operational sites</li>
<li>Receive, prioritize, and process operational requests and incidents through the service management platform</li>
<li>Track incidents end-to-end, ensuring permanent resolution, proper root-cause recording, and closure compliance</li>
<li>Contribute to service reports, operational documentation, and internal knowledge repositories</li>
<li>Assist in refining operational workflows, standard operating procedures, and team readiness initiatives</li>
<li>Support departmental activities and handle additional operational assignments as required</li>
</ul>
Candidate Profile
<ul>
<li>Diploma or Bachelor’s qualification in IT, Engineering, Computer Science, or equivalent discipline</li>
<li>Early-career experience (approximately 1–2 years) in infrastructure support, systems operations, or technical services</li>
<li>Keen interest in enterprise infrastructure, data center operations, and large-scale IT environments</li>
<li>Willingness to work on customer or data center premises, including rotational or shift-based schedules</li>
<li>Self-motivated team contributor with a practical, hands-on mindset</li>
<li>Able to diagnose issues logically and communicate effectively with both technical and non-technical stakeholders</li>
<li>Comfortable managing tasks independently while following established procedures</li>
<li>Fresh graduates with relevant internships or lab exposure are encouraged to apply</li>
<li>Exposure to monitoring tools, service desks, or ITSM platforms is beneficial but not mandatory</li>
<li>Mandarin Speaking is essential.</li>
<li>NO work visa sponsorship and you will need to be physically living in malaysia.</li>
</ul>

Data center and system infra Support engineer （Mandarin Speaker)

Data center and system infra Support engineer （Mandarin Speaker)

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