Data Center Engineer – 24/7 Operations

Company: ByteBridge Technology

Location: Kulai, Johor, Malaysia

Employment Type: Full-Time Work Arrangement: On-site | 24/7 Rotating Shifts

Job Responsibilities

• Provide 24/7 on-site break/fix support for data center IT infrastructure.
• Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.
• Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.
• Perform rack and stack, equipment installation, structured cabling, and connectivity testing.
• Respond to incidents and service requests within agreed Service Level Agreements (SLAs).
• Provide remote hands and smart hands support to customers and remote engineering teams.
• Conduct hardware diagnostics, equipment health checks, and preventive maintenance.
• Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.
• Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.
• Ensure compliance with data center safety, security, and operational procedures.

Job Requirements

• Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.
• Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.
• Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.
• Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.
• Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.
• Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.
• Ability to troubleshoot independently and follow technical procedures.
• Good communication, problem-solving, and documentation skills.
• Willing to work 24/7 rotating shifts, including nights, weekends, and public holidays.
• Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.