Data Center Engineer

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.

World Wide Technology (WWT) is looking for an experienced Datacenter Network Engineer provide operational support for enterprise Data Center and DMZ network infrastructure.

The ideal candidate role involves troubleshooting complex network incidents, leading production support triage, managing escalations, improving network reliability, and mentoring junior engineers.

This is a contract Role & Inside IR35

Datacenter Network Engineer

Contract Duration: 12 months contract

Location: United Kingdom (Remote)

Key Responsibilities

• Senior Operational Support Tier 2 engineer for our Internal Data Center and DMZ infrastructure support team.
• Cisco ASR and ISR routers, Cisco Nexus and Catalyst switches, Arista DCS switches / CloudVision are the main platforms. Technical areas include but are not limited to internet routing, aggregation, distribution and access layer switch and routing.
• Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed. Identify service impact, interpret monitors, dashboards, and logs.
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.
• Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation.
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage.
• Proactive network reviews including, Routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack.
• Mentorship of junior engineers and technical leadership within the team. Work with senior team members to validate impacts and communicate to all stakeholder’s technical status updates.
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage.
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership.
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
• Adhere to design standards and global design authority processes and procedures.
• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

Required Qualifications

• Expert experience with Network technologies: TCP/IP, IPv4, Layer 2 protocols, Multicast, BGP EIGRP, QoS, UDP, OSPF, Carrier Circuits, Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC, SSL/TLS, GRE), Routers, Switches, HSRP, ACL, VPN.
• Experience with troubleshooting complex networking problems.
• Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies.
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
• General experience in Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented.
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Strong verbal and written communication skills and ability to work with all levels of management.
• Experience aligning actions to business impact and service restoral.
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level.
• This role requires Weekend work

Candidates will be required to go through background checks before commencing contract.

Must be eligible to live and work in the specified work location. Some occasional travel may be required. Only successful candidates will be contacted

EQUAL OPPORTUNITIES

World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.