Data Center Engineer

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We are looking for a self-starter with strong cabling expertise who can help raise operational standards and improve how we deliver infrastructure services.

Description The Data Center Operations group is looking for a Data Center Engineer. This is a physical, on-site position requiring hands-on work within a data center environment, including cabling, equipment racking, and hardware troubleshooting. The successful candidate will be responsible for deploying and maintaining servers, networking equipment and other devices together with installing and supporting fiber and copper infrastructure in our Data Centers located in Japan and South Korea.

Responsibilities

• Manage cabling infrastructure and DCIM (Data Center Infrastructure Management) elements; perform hardware installations, testing, and troubleshooting using standard data center processes, including physically moving and racking servers, network switches, and storage devices.
• Assess and triage incoming work requests, then plan and prioritize service delivery across the ticket queue.
• Execute ticket-driven tasks such as power cycles, component swaps, storage media handling and cabling requests.
• Support inventory/asset management, including shipping, receiving, and maintaining accurate records in asset-tracking systems.
• Manage third-party/remote-hands vendor work, holding them accountable to technical and quality standards.
• Identify issues and perform Root Cause Analysis to prevent future operational impacts, maintaining strong attention to detail and documentation throughout.
• Establish and enhance strong working relationships with internal teams and external suppliers to support a collaborative and efficient work environment.

Minimum Qualifications

• Experience (3+ years) with progressive responsibilities within an international, multi-cultural, multi-location organization.
• Expertise with data center operational tasks, including rack sizing, construction, installation, and decommissioning.
• Ability to perform physical tasks including lifting and moving equipment in accordance with applicable local labor safety standards; reasonable accommodation available upon request.
• Hands-on experience with installing, testing, and troubleshooting copper and fiber cabling, and capable of designing cable infrastructure layouts to industry standards.
• Expertise in diagnosing and resolving hardware faults through breakfix and incident management.
• Experience with DCIM tools. Hands-on operations in securing and monitoring equipment with enterprise level management tools.
• Proficient in English (preferably Eiken level 2 or above). Test scores are a good guide, but it’s your willingness and ability to work in a multilingual, multicultural environment that’s most important.
• Must be eligible to work in Japan at time of application.

Preferred Qualifications

• Technical certifications preferred (e.g. CDCP, CDCDP, CompTIA, BICSI, IDCA qualifications) or related experience.
• Self-motivated and the ability to take direction with minimal supervision and capable of independent problem solving.
• Strong communicator at all levels with excellent oral and written skills to a variety of audiences.
• Willingness to occasionally travel within and outside of Japan and provide on-call / out of business hours support to respond to and resolve urgent business issues.
• Proven ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.
• Knowledge of safety procedures, established techniques, and equipment.
• Japanese (preferably JLPT N2 or above) would also be a bonus.

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Role Number: 200689618-6482