Data Center Engineer, Infrastructure

About the Team: Our Infrastructure team provides the end-to-end managed services and solutions for the Group's entire Internet infrastructure alongside running business applications. We excel in building the architecture, providing solutions and operations of data centre, connectivity, cloud, networking, system, storage and security. We are a proud provider of high-quality and stable running business applications and services to our internal business units.

Data Center Engineers implement the entire backbone data center infrastructure that ensures all Sea products and services run without a hitch. As a Data Center Engineer, you will manage the IDC facilities, servers and network equipment that run our server applications across all regions for our massive user base.

Job Description:

• Rack, stack and install servers, network and storage equipment according to business requirements, including rail mounting, power connection and structured cabling (copper and fibre) with proper labelling
• Maintain, diagnose and troubleshoot infrastructure health and fix issues as they arise, including server hardware faults (CPU, DIMM, disk, PSU, fan, RAID controller) and component replacement, and coordinate with vendors on RMA where required
• Perform basic network connectivity troubleshooting at the physical layer, such as ping tests, link and port status checks, SFP/transceiver and cable troubleshooting and replacement
• Deploy and configure Linux server operating systems
• Manage data center assets, spares and inventories
• Maintain proper documentation and reports for auditing and tracking purposes
• Work with data center partners to understand and ensure facilities such as cooling, fire suppression and UPS systems are working properly and in accordance with our requirements

Requirements:

• Minimum Diploma in Information Technology, Telecommunication/Computer Engineering or related fields
• Hands-on experience in data center operations, with familiarity in server hardware, network equipment and facility management
• Hands-on server hardware troubleshooting skills, and familiarity with major server brands (e.g. Dell, HPE, Lenovo, Supermicro) and their out-of-band management tools (iDRAC, iLO, XClarity or equivalent)
• Experience in rack and stack of servers and network equipment
• Basic knowledge of RAID levels (e.g. RAID 0/1/5/10), including checking array and disk status and replacing failed drives
• Basic networking knowledge: ability to test connectivity (ping, cable tester), troubleshoot SFP/transceivers, and identify and handle fibre and copper cables (e.g. DAC, LC/MPO fibre, Cat6)
• Familiar with Linux server operating systems (basic troubleshooting command line)
• Work independently, with the ability to work under pressure and tight deadlines, and communicate outcomes clearly with minimal supervision
• Fast-learning ability, willing to pick up new skills and technologies
• Able to work safely in a data center environment, including lifting and moving equipment

Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs with the Group, you will be considered for roles in the order of your application.