Data Center Facilities Engineer (DCEO)

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.

Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

• Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
• Meet daily hours of operations, on call requirements and response during rotations.
• Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Generate change management requests & incident management tickets for DCEO activities.
• Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Establish documentation relevant to technical support of business & facility operations.
• Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
• Assist in recruiting efforts.
• Support operating partners in the resolution of any infrastructure engineering issues
• Fine with 24x7 rotational shift hours

Basic qualifications

• 4+ years of relevant work in a data center or other critical environment, or 4+ years of electrical and mechanical facilities maintenance experience
• Experience in a data center or other critical environment
• Tertiary or Bachelor's degree in Electrical or Mechanical Engineering

Preferred qualifications

• Knowledge of electrical systems in critical Data Center operations that include but are not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems or SCADA systems
• Knowledge of mechanical systems in critical Data Center operations including but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical systems, heat exchangers, piping systems, pumps, valves, duct systems, fans, or dampers