Data Center Facilities Operations Manager

RESPONSIBILITIES

Operational Management:

• Oversee the day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally, and achieve 100% uptime and compliance with customers' SLAs.
• Implement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability.
• Manage incident response, troubleshooting, and resolution to minimize downtime and service disruptions.
• Measure operational metrics, analyse data and identify risks.

Team Leadership:

• Lead, mentor, and develop a team of operations and technical staff, fostering a culture of excellence and continuous improvement.
• Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts.
• Conduct regular training sessions and performance evaluations to enhance team capabilities and productivity.

Maintenance and Upgrades:

• Plan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards.
• Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.

Safety and Compliance:

• Ensure all data centre operations comply with relevant health, safety, and environmental regulations.
• Maintain up-to-date documentation and records to support compliance audits and certifications.
• Ensure compliance with site-held accreditations, including, but not limited to ISMS, SOC2, and PCI DSS.

Customer Support:

• Collaborate with the customer support team to provide “smart hands” services for retail customers, ensuring prompt and professional service delivery.
• Address customer queries and issues related to data centre operations, ensuring high levels of customer satisfaction.

Strategic Initiatives:

• Support the Campus Director in developing and implementing strategic initiatives to enhance data centre performance and support business growth.
• Participate in budget planning and cost management activities to ensure operational efficiency and financial performance.

CANDIDATE REQUIREMENTS:

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• Fluent in English.
• Minimum of 7-10 years of experience in data centre operations, with at least 3-5 years in a managerial role.
• Strong knowledge of data centre infrastructure, including power, cooling, and network systems.
• Proven experience in managing technical teams and 24/7 operations.
• Excellent problem-solving skills and the ability to manage complex operational challenges.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Certifications such as CDCP, CDCS, or similar are highly desirable.