Data Center Field Technical Lead

Job highlights

• On-call rotation / shift coverage - incidents dont keep business hours
• Working knowledge of ServiceNow / Jira ticketing. . A degree is helpful,not required-field experience counts. . CCNA,CDCP,or ITIL Foundation. . Hyperscale site experience. . .

Job Summary:
Senior hands-on engineer who leads break-fix and critical-incident response across customer data centers. Fixes the hard problems, runs the bridge during outages, and makes sure failures dont repeat.

**Key Responsibilities:**    

• Lead break-fix and critical-incident response on-site-triage, troubleshoot, and resolve.

• Act as a technical lead on Sev-1/major-incident bridges; coordinate field engineers, TAC, OEM vendors, and the customer until its closed.

• Work hands-on across servers, storage, network hardware, structured cabling (copper/fiber/MPO), power/PDU, and rack stack.

• Run RCA on major incidents and close the corrective actions so the same fault doesnt recur.

• Support hardware replacements, upgrades, and migrations.

• Document fixes and keep runbooks/SOPs current so the team resolves faster next time.

• Mentor field engineers on tougher diagnostics.

  Education Experience:

• 5-8 years of hands-on data center/infrastructure field experience; 3+ years in break-fix (enterprise or hyperscale).

• Strong troubleshooting across server, network, cabling, and power - with good judgment on when to escalate.

• Able to own a Sev-1 bridge under pressure with the customer on the line.

• Working knowledge of ServiceNow / Jira ticketing.

• A degree is helpful, not required-field experience counts.

• CCNA, CDCP, or ITIL Foundation.

• Hyperscale site experience.

  Required Skills:

• On-call rotation / shift coverage - incidents dont keep business hours.

• 20% travel within the region.

• On-site physical work - lifting and racking equipment, data center floor conditions.

• Site badging / background checks for hyperscale customers.

  Performance Metrics:

• RCAs completed and corrective actions closed.

• Repeat incidents are reduced on your accounts.

• Escalation speed and quality.

• Runbooks/SOPs were contributed and used.

• Shared team scorecard: MTTR, first-time-fix rate, CSAT.

Mandatory Skills

Data Center Operations/Break-Fix Support/Incident Management/RCA/Server Network Troubleshooting, Structured Cabling (Copper/Fiber/MPO)/Hardware Installation Maintenance, Rack Stack, ServiceNow/Jira

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.